Designed specifically for installers, this three-hour online programme addresses the difficult conversations that can arise on site when safety, compliance and professional judgement are at stake. The course explores a range of practical scenarios, including pressure to proceed with work, conflicts between design and installation requirements, coordination with other trades, unclear responsibilities, concerns about competence, and issues involving testing, sign-off and escalation.
Through practical communication techniques, learners will develop the confidence to raise concerns clearly, maintain professionalism under pressure, reduce conflict and support safe, compliant outcomes. The programme places particular emphasis on positive, professional communication in real site conditions, equipping installers with approaches they can put into practice immediately.
By helping installers navigate challenging situations constructively, the course supports a culture in which concerns can be raised appropriately and safety-critical decisions are handled professionally.
Duration: Three hours, online, BAFSA member fee: £45, Non-member fee: £90